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Quality (5th Edition), by Donna C. Summers
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Filled with a wide-range of industry examples, this book takes an applied approach that teaches the “why and how” behind quality assurance and statistical process control. Each chapter includes abundant case studies that show how quality tools and techniques can be combined to resolve real customer issues. This edition offers a more global view and includes at least one service industry example per chapter. Expanded treatment is also given to multi-vari analysis and failure modes and effects analysis. With its combination of clear techniques and real-world illustrations, it shows explicitly how quality tools can be used to improve outputs, productivity, costs and safety. For people who apply quality assurance tools and techniques to their day-to-day work activities.
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- Sales Rank: #22189 in Books
- Brand: Summers, Donna C. S.
- Published on: 2009-04-20
- Original language: English
- Number of items: 1
- Dimensions: 10.90" h x 1.00" w x 8.30" l, 2.95 pounds
- Binding: Hardcover
- 912 pages
From the Publisher
Exposing students to a wide variety of topics within quality assurance, this text emphasizes the understanding, use, and interpretation of statistical process control principles, concepts, and results throughout the problem-solving process. It uses comprehensive, in-depth examples and case studies from a variety of industries to highlight the complexities of statistical analysis and control chart interpretation. Accompanying computer software allows students to work interactively with the extensive example problems, chapter-end problems, and case studies.
From the Back Cover
Quality, productivity, costs, and safety.� Can you think of any organization that wouldn’t want to make improvements in these areas?� Quality principles, tools, and techniques support organizational improvement. This text provides clear explanations of popular quality tools and techniques.� Through the use of insightful case studies, plentiful illustrations, and subject matter relevant to the challenges faces in today’s global economy, readers of this text can learn the basics of process improvement.� The examples, cases, and problems are based on the real-life experiences of people who apply quality assurance tools and techniques to their day-to-day work activities.� Contributors represent a wide cross-section of industries, including utilities, transportation, hospitals, logistics, manufacturing and government.
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The fifth edition of this text takes a global approach to quality.� It includes new graphs, charts, topics, features, problems, examples, cases, all of which have been created to enhance the text you’ve enjoyed using.� Changes include:�
- One company’s quality experiences woven throughout each chapter
- Real Tools for Real Life examples in each chapter
- Service industry examples, problems, and cases
- Failure modes and effects analysis
- Multi-vari analysis
- End pages formula reference sheets
- Enhanced examples
- Revised chapter topic coverage
- Improved explanations
Most helpful customer reviews
5 of 6 people found the following review helpful.
Where is the real world?
By The Nrkmann
Not the quality I would expect in a textbook titled "Quality".
It is obvious that many of the problems are pulled out of the air and not put together by subject matter experts, e.g. one on bicycles on campus, locking them up, and security. If you ride a high-end bike you will get a good laugh out of this example. This may be OK for the naive 20 year old but not the have lived around the world, work at 15 different jobs 60 year old grad student.
Formulas are put out as "Ok folks, here's the formula, use it." with no proof (this would be a good place for the appendices), just doesn't cut it when you have a degree in mathematics and have had to prove all formulas.
Many missed references to the wrong table in the appendices.
Lots of tables & charts are repeated doing nothing but making the book larger. Another great place for appendicies.
Glad I had the internet to really know what the issue in quality are.
2 of 2 people found the following review helpful.
Somewhat tough to use
By SteelSlicer
This was the text for an accredited online class. Our homework was always selected questions from the end of chapter problems, and I had a hard time going back in the chapter to figure out which formula or method I needed. We usually covered a chapter per week, except for 2 chapters that went 2 weeks each. After the first 4 weeks or so, I would get at least one problem that was very frustrating, usually more. The problems did not seem to match up with the subject matter in the chapter. I got a B in the class, so it's not a case of not understanding the material.
4 of 5 people found the following review helpful.
Detailed, yet not well organized
By Timothy D. Stoltenburg
This book is not written very well (its 47.2 oz weight is a testamount to that: 47.2 oz on one topic?) Book has plenty of rounding errors and is not organized very well. Some topics are not explained well, and at 47.2 oz, a lot of weight is moved in pages to figure things out. I don't recomend this book. Find a shorter one.
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